Target Group : Trainees to Top Managers of Leading Automobile Dealer with presence in Tier-1 & 2 Cities
Duration : 10 Months - Designed & Conducted Training Modules covering 1250 People spread across Levels
Content Outline: Levelwise

• Gold MDP (Management Development Program) for Senior Managers, Service Managers, Works Manager, Sales Manager (Sales & Pre-owned) 
• Silver MDP for Asst. Works Manager, Team Leader (Sales), Asst. Sales Manager (Pre-owned)
• Trainers’ Learning Program Level 1 & 2: for personnel in Training Department
• Orientation Training Program  Service for Service Advisor, Floor 
Supervisor, Technical Advisor, Pre-owned Evaluator, Front Office staff
• Orientation Training Program  for Technicians & Trainees
• Orientation Training Program  -Field Sales for Sales Executives including Pre-owned
• Orientation Training Program- for Sales Front Office Staff
• Orientation Training Program -Support for Support Staff (Sales, Service & Spares)
• Common Induction Program for all New Recruits

Target Group : Hyundai Officials and Dealer
CEOs/Top Management from Multiple
Dealers (Assigned by Hyundai)
Duration : 1 Day
Content Outline:

• Ordinaryism to Premiumism
• Emergence of i-mindset
• Uncover the i-mindset of today’s customer
• i-10 to i-20 to i-Premiumism
• Introduction to the world of Premiumism
• Discover the Phenomenal potential of i-Premiumism
• Integration of i-premiumism into our thinking
• i-Premiumism Initiatives

Target Group : Middle Level Managers & Above from
Multiple Dealers (Assigned by Hyundai)
Duration : 1 Day
Content Outline:

• Understanding what Success is and ways to achieve it
• Ownership Leads to Leadership
• Developing the Entrepreneur within you
• Reputation, Revenue, Productivity & Profitability
• Sustained Growth
• Goal Oriented Performance Management

Target Group : Customer Care / Retention / Relations Managers from Multiple Dealers (Assigned by Hyundai)
Duration : 1 Day
Content Outline:

• Adaptability to the Changing Customer Needs
• Know your customer – Types of customers
• What is Customer Service – The Changing Scenario
• Making the first & long-lasting Impression to gain the customer for life

Target Group : Middle Level Managers and Top Management from Multiple Dealers (Assigned by Hyundai)
Duration : 1 Day
Content Outline:

• The rise of Millennial Generation- Their Choices
• DNA of a LUX-GEN Customer
• Mind Mapping Study
• Luxury Experience Quotient of LGC
• CAR-WIN-CHI Code
• Uncover & Unleash the CREDO

Target Group : Employees of Tele Marketing Department of Large Automobile Dealer 
Duration : 6 Days
Content Outline:

• Module 1: Communication Skills, Brand Engagement, Telephonic Skills ,Practice sessions and Mock drills 
• Module 2:  Scripted communication – Opening, Subject and Closing of the calls. Creating interest statements, oral usages, enunciations etc. are practiced and session is concluded with recitation of scripts and mock calls. On-the-job assignments are distributed
• Module 3: Objection handling process in detail with proper Scripts and discussing the On- the- job feedback 

Target Group : Team Leaders / Supervisors & above( Service) in Large Dealership with presence in Multiple States 
Duration : 1-2 Days per Module
Content Outline: Modulewise
These Sessions were adapted in the "James Bond Theme", taking cues from Bond Movies and incorporating it in each module to establish attributes such as: Leadership Skills, Innovation & Out-of-box Thinking, Team Spirit, Winning Mindset, Competitive Challenges, Achieving Customer-centric Goals. Learnings were imparted with a Bondish flavour to make it memorable and entertaining. At the end of every Training, a 45- Day Action Plan was charted out by the participants which was monitored by the Regional Heads to measure the efficacy of the program before moving forward to successive modules.

• Module 1: Trigger Bond in You
• Module 2: Jump Start the Movement 
• Module 3: Bonding with the Customers
• Module 4: Own Your Company
• Module 5: Die for Your Team
• Module 6: Never Let down your Principal

Target Group : Identify, Coach & Train the Dealer Service Advisor to compete in the Service Advisor Skill Competition between Hyundai's Dealers Nationally and Globally 
Content Outline: Phase-wise
Phase 1 Goal:

To develop and nurture the Skills Sets, Customer Orientation & Communication and Servicing Skills of the Candidate to win the National Skills Championship at Delhi.

Training & Coaching Module: 

Coaching Program was planned for a duration 6 months, 5 days each month. Modules Delivered were-

• Communication Skills – Verbal & Non-Verbal, With Practice Sessions
• Communication Skills – Advanced – Linguistic Skills and Practice Sessions
• Customer Handling Skills – SOP & Soft Skills with Role Plays 
• Technical Module – SAP Modules, Car Models & features, Technical Complaint Analysis, Selling Skills & Hyundai Promotions.

Phase 1 Outcome:

Grochange-trained Candidate emerged as the India-Winner of National Skills Competition and got selected to represent India at the Global Platform

Phase 2 Goal:

To mould the Service Advisor efficiently to match up to the desired global standards to represent Hyundai India in the Global Customer Championship at Korea (2018).

Training & Coaching Module: Coaching Program was planned for a duration 4 months, 5 days each month. Modules Delivered were comprising

• Mind Programming - Goal Setting based on creative visualization.
• Presentation, Mock Drills & Roleplays
• Communication Skills – Scripted Dialogue Delivery
• Advanced Customer Handling Skills - Communication & Analytics
• Stress Management
• Regular Practice Drills – Monitoring, Feedback & Correction.

Phase 2 Outcome:

At Hyundai Global Skill Championship Grochange-trained Champion won the Third Prize in “Mindset and Attitude" , competing with Champions from 79+ countries.

Target Group : CEOs / Top Management / Heads of Department
Duration :

• 10 Weeks. Weekly one session
• 90 mins per session
• One-to-One sessions

Content Outline :

• Overcoming Behavioural Patterns
• Breaking Plateaus
• Transforming paradigms & Limiting Beliefs
• Conditioning new thinking & behaviour patterns for accelerated personal & professional growth